Refund policy

Returns
Since each product is made just for you after your order is placed, we can't accept returns for size or preference issues. Please review your selection carefully before completing your purchase to ensure it's exactly what you want.

Damages and Issues
Please inspect your order upon reception and contact me immediately if the item has any printing errors, is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Please send me an email with clear photos of the issue at support@pimpupyourphone.com.

We offer a 100% Satisfaction Guarantee, and you can choose either a replacement item at no extra cost or a full refund.

Replacements / Refunds
Once we receive your email and photos, we’ll notify you and forward the details to our printing partner. We will then let you know whether your complaint has been approved.  

If you choose a full refund, your payment will be processed immediately to your original payment method. Please allow up to 10 business days for the refund to appear in your account. Note that it may take additional time for your bank or credit card company to process and post the refund.  

If more than 15 business days have passed since your complaint was approved and you have not received your refund, please contact us at support@pimpupyourphone.com.

If you choose a replacement, we will immediately initiate the reprint with our printing partner.

Exchanges
Since each product is made just for you after your order is placed, we can't accept exchanges for size or preference issues. Please review your selection carefully before completing your purchase to ensure it's exactly what you want. If you receive the wrong item, we will, of course, provide an exchange. Please contact us immediately with photos of the incorrect item, and we'll arrange a replacement at no extra cost.